Subscription & Auto-Renewal Policy

Subscriptions & Auto-Renewal

Oralux products can be purchased once or set up as a subscription that ships automatically on the schedule you choose. Your subscription renews at the price and frequency you selected until you cancel, and you can change or cancel it anytime.

Billing and renewals

We charge your payment method on file on each renewal date, at the price and frequency you selected, plus applicable shipping and tax. The renewal period you chose is confirmed at checkout before you pay, and your next renewal date is always shown in your account.

If we change the price of an existing subscription, we will email you between 7 and 30 days before the new price applies, with a link to change or cancel. The new price never applies to a charge you were not given notice of.

Introductory and trial offers

If you sign up through an introductory, discounted, or trial offer, your subscription will automatically continue at the standard price and frequency once the introductory period ends, unless you cancel first. The standard price and the date it begins are shown at checkout before you pay, and again in your confirmation email.

Change, pause, or skip

From your Oralux account you can skip a shipment, pause, change how often you receive orders, swap products, or update your address and payment details. Any change must be made before your renewal date to apply to the next shipment. Pausing keeps your pricing and settings for whenever you are ready to resume.

If a payment fails

If a charge is declined, we will attempt to bill your payment method again over the following days and let you know so you can update your details. If payment still cannot be completed after several attempts, we will pause your subscription rather than keep charging, and your delivery will resume once payment succeeds.

Cancel anytime

You can cancel online from your account at any time. Cancelling stops your next charge and all future charges. To stop an upcoming order, cancel before your renewal date; once that date passes, the order is locked and will ship. Subscription cycles that have already been billed, and products that have already shipped, are non-refundable except as described below or where the law requires otherwise.

Something wrong with your order

The above applies to change-of-mind cancellations. It does not affect your rights if something goes wrong with an order.

If an item arrives damaged or is not what you ordered, send a photo to support@myoralux.com within 72 hours of delivery. If a product is faulty in use, contact us within 14 days of delivery. Oralux devices are covered separately for hardware failure for 90 days under our Limited Device Warranty, set out in the Warranty Policy.

Depending on the circumstances, Oralux will resolve the issue by providing a replacement, repair, refund, or another appropriate remedy in accordance with this policy.

Lost or undelivered orders

If a shipment is marked delivered but you have not received it, or it does not arrive within the expected window, contact us within 14 days and we will investigate with the carrier. Following our review, Oralux will provide an appropriate resolution, including a replacement or refund where applicable.

Changes to products

We may need to discontinue, reformulate, or change the size, formulation, packaging, or price of a product on an active subscription. If a change affects your subscription, we will notify you in advance and, where a suitable equivalent is not available, give you the option to swap or cancel before your next renewal.

Gifts and third-party purchases

If you received an Oralux subscription as a gift, or subscribed through a third party such as an app store or marketplace, some settings, including cancellation, may need to be managed through that provider. Contact us if you are unsure how your subscription was set up and we will point you to the right place.

Your account after cancellation

Cancelling stops future billing. Your account remains available so you can restart anytime, and you can request removal of your stored payment details or personal data in line with our Privacy Policy and applicable law.

EU and UK customers

You have a 14-day right to withdraw from your first subscription order, starting from the day you receive the goods, unless you expressly waive it at checkout and acknowledge that doing so ends that right. Cancelling always stops future billing immediately.

Questions and disputes

If you have a question about a charge or an order, please contact our support team first at support@myoralux.com so we can work to resolve your concern as quickly as possible. This policy, and any dispute relating to your subscription, is governed by the laws of Delaware, without affecting any mandatory consumer protections available to you in your country of residence.