Warranty Policy

Warranties

Products purchased from Oralux are covered by the warranties set out below. Full terms are available on this page. These warranties are provided in addition to, and do not affect, your rights under applicable consumer law.

30-Day Performance Promise

A Limited Warranty

All Oralux products are covered by a 30-day performance promise. Where you have used the product as directed for the full recommended period and have not achieved the intended performance described under this Limited Warranty, you may submit a claim within 30 days of delivery directly on our website by clicking here or by emailing support@myoralux.com

The intended performance for each product is stated on its product page and in the claim form, so you know before you buy what the promise covers.

To be eligible, you must provide:

• Evidence of correct daily use for the full recommended period, such as a usage log, application data, or dated photographs;
• before-and-after photographs, where relevant; and
• confirmation that the product was purchased directly from Oralux.

Where certain evidence cannot reasonably be provided, Oralux may consider other supporting documentation sufficient to evaluate the claim. Some evidence of correct use for the full recommended period is required in every case.

Approved claims are resolved, in the following order of preference, by a replacement or extended supply, then store credit, and then a refund to the original payment method.

This promise is limited to one approved claim per customer or household in any rolling 12-month period. Oralux may approve additional claims at its discretion, and may decline claims where misuse or abuse is reasonably suspected. The promise is non-transferable, and gifts and units acquired through resale are not covered.

Every claim is reviewed individually against the evidence above, and we will give you the reason if a claim is declined.

Limited Device Warranty

Oralux devices are warranted against manufacturing defects and hardware failure under normal use (for example, failure to power on or to hold a charge) for a period of 90 days from delivery. You may purchase Extended Coverage, which extends this period to 180 days from delivery.

Under a valid claim, Oralux will repair or replace the affected device. This warranty does not cover misuse, accidental damage, or normal wear and tear. To submit a claim, contact support@myoralux.com with your order details. 

General

Each warranty above is separate. A claim under the Limited Device Warranty for a hardware defect is distinct from a claim under the 30-Day Performance Promise, and eligibility for one does not imply eligibility for the other. All warranties are conditional on the stated requirements being met, and Oralux will provide the reason where a claim is declined.

Nothing in these warranties limits or excludes any implied warranty, including the implied warranty of merchantability, or any other right you have under applicable consumer law. There are no conditions on these warranties requiring the purchase of any other Oralux product or service.