Returns Portal

Every return starts with an RMA number. Email support@myoralux.com with your order number, or use the form at the foot of this page — it reaches the same team. A parcel sent without an RMA number cannot be accepted.

The steps below are section 4 of our Cancellation & Refund Policy, reproduced in full and with its original numbering. Where the two differ, that policy governs. Whether a return qualifies for a refund is covered by sections 3 and 5 of the same policy, and by our 90-Day Money-Back Guarantee.

4.1 Initiating a Return

To initiate a return, the customer must first contact our support team at support@myoralux.com to obtain a Return Merchandise Authorization (RMA) number. Returns sent without a valid RMA number will not be accepted, and Oralux bears no responsibility for unauthorized returns, including any costs incurred in shipping them.

4.2 Return Shipping

The customer is solely responsible for all return shipping costs, including postage, carrier fees, tracking, insurance, and any customs duties or import taxes that may apply. Oralux strongly recommends using a tracked and insured shipping method, as we cannot be held responsible for returns that are lost, damaged, or delayed in transit. Untracked returns that do not arrive at our facility will not qualify for a refund.

4.3 Return Address

All authorized returns must be shipped to the following address:

East Warehouse
570 Solon Rd, Bedford, OH 44146, United States

4.4 Condition of Returned Products

Returned products must include all original components, accessories, packaging, and documentation. Products that are returned in a condition that suggests misuse, abuse, unauthorized modification, or damage caused by the customer (beyond normal usage wear) may be subject to a partial refund or refund denial at our sole discretion.