Orders take about a business day to process, then about 4 to 8 business days in transit, depending on the method you choose and your location. Orders placed after our 11:00 AM PST cut-off begin processing the next business day. You get tracking as soon as it ships. Delivery estimates are not guarantees, and carrier delays from weather, peak season or customs are outside our control, but we will always help you chase a package. Full detail is in our Shipping & Delivery Policy.

Contact us within 14 days and we will investigate with the carrier. Where a package is genuinely lost in transit, we will sort it out with a replacement or a refund. Once a carrier confirms delivery, responsibility for the package passes to the recipient unless you added shipping protection at checkout, and EU and UK customers are not covered by that rule at all: we carry the risk until the order is physically in your hands.

If we can stop it before it enters fulfillment, we cancel it in full and refund you completely, with no fee. Email support@myoralux.com as soon as you can. Orders typically enter processing within a few hours, so we cannot promise we will catch it. Once it has shipped it cannot be cancelled, and it becomes a return instead. See our Order Cancellation Policy.

Unopened items in their original sealed condition can be returned within 14 days of delivery, less a restocking fee of 15% of the product price, with return shipping at your cost. Opened consumables such as the gel, and any opened device, are final sale for hygiene reasons. We will ask for a photo of the intact seal before issuing a return authorization. See our Return & Refund Policy.

Send a photo to support@myoralux.com within 72 hours of delivery. No restocking fee applies to any of this, and you will not usually need to send the item back. If a product arrives intact but turns out to be faulty in use, contact us within 14 days of delivery instead.

Two separate things. The 30-Day Performance Promise covers using the product as directed for the full recommended period and not reaching the performance stated on its product page: submit your usage evidence and we resolve it with a replacement or extended supply first, then store credit, then a refund. Separately, devices carry a 90-day Limited Device Warranty against manufacturing defects and hardware failure. One does not imply the other. Both are set out in our Warranty Policy.

All of it from your account, at any time: skip a shipment, pause, change the frequency, swap products, or update your address and payment details. Any change has to be made before your renewal date to affect the next shipment. Cancelling stops your next charge and every charge after it. If we ever change the price of an existing subscription we email you between 7 and 30 days beforehand, with a link to change or cancel. See our Subscription & Auto-Renewal Policy.