Track My Order

The times on this page come from our Shipping Policy. Where the two differ, that policy governs.

When your tracking appears

Orders take 1–2 business days to process before they ship. Anything placed after the 11:00 AM PST cut-off begins processing the next business day, and business days run Monday to Friday, excluding U.S. federal holidays.

Once your order ships you will receive an email with your tracking number and a link. Please allow up to 48 hours for the carrier to activate it — a number that shows nothing during that window is normal, not a lost parcel.

How long delivery takes

Transit time starts when the carrier collects the parcel, not when you placed the order:

• Free Standard Shipping — 3–12 business days
• Expedited Shipping — 3–7 business days

Both are estimates rather than guarantees.

Where to look

• The tracking link in your shipping confirmation email.
• Your account, if you created one at checkout.
• The carrier’s own site, using the tracking number from that email.

If something looks wrong

If tracking has not moved for several days, or the parcel is marked delivered and you have not received it, contact us at support@myoralux.com or on +1 (302) 603 1335. Reporting deadlines and what happens next are set out in sections 4 and 6 of the Shipping Policy.